KBTR website and webshop cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals.
Personal data that we collect
KBTR website and webshop processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the data that we process:
- first and last name
- address data
- e-mail address
- bank account number
- internet browser and device type
- other personal data that you actively provide, for example in correspondence and by telephone
Purpose of data processing
We use your data with the sole purpose of providing you with our services. According to privacy legislation, we must provide information on which grounds and which legitimate interests we use your data:
- Handling your order, payment and shipping.
- To be able to call or e-mail you if this is necessary to be able to perform our services.
- Sending our newsletter if you have subscribed to this.
- We also process personal data if we are legally obliged to do so, such as data that we need for doing our taxes.
Access to your data by third parties
Webshopsoftware, hosting, online forms and emailservices
We use the webshop software, hosting, e-mail services and (contact)forms from JouwWeb. Personal data that you make available to us for the purpose of our services is shared with JouwWeb. They have access to your data to provide us with (technical) support, they will never use your data for any other purpose. JouwWeb has taken appropriate technical and organizational measures to prevent misuse, loss and unauthorized use of your personal data. SSL encryption is used, among other things, recognizable by the lock in your browser. YourWeb does not have access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processor Mollie
For concluding and processing our payments in our webshop we use the payment provider Mollie. Payment details that you provide are stored securely by Mollie in order to be able to process your payment.
Shipping with PostNL and Sendcloud
If you place an order with us it is our responsibility to have your order successfully delivered to you. For this we use PostNL and Sendcloud. They need your name and address details.
Newsletter with Sendinblue
Special and/or sensitive personal data
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us and we will delete this information.
How we protect your data
KBTR website and webshop takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. For example, we use passwords, SSL-encryption and up-to-date software. Your personal data is only accessible to those for whom it is strictly necessary and directly related with the aforementioned purposes of the data processing.
We do not store personal data about you for longer than is strictly necessary for the purpose for which it was collected. For example, we keep contacts with customer service for a maximum of 1 year after resolution, in order to improve our service. When you have subscribed to the newsletter, data will be stored until you unsubscribe from the newsletter. In-active accounts are deleted after 3 years. In addition, we also have to deal with legal retention periods. The tax authorities require us to keep our administration with your invoice, payment and order details for 7 years.
Under the applicable Dutch and European legislation, you always have the right of inspection, rectification, removal (insofar as permitted by law) or restrict processing of the data that we process or have processed and that relate to your person or can be traced back to you. Do you want us to transfer your data to another party? That too is possible. Send your request by post or e-mail to our contact person for privacy matters, who can be reached via customer service. You will receive a response to your request within 30 days. In principle, to prevent abuse and to protect your privacy, we only send copies of your data to your e-mail address already known to us. In case that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies of data in the machine-readable data format that we use within our systems. If you want to unsubscribe from the newsletter, click on the 'unsubscribe' link at the bottom of the newsletter or email us your request. You have the right at all times to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) if you suspect that we are using your personal data in the wrong way.
Right of objection and other rights
At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of privacy matters via customer service.
Bokkum t.a.v. KBTR
2224 GB Katwijk
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Functional cookies are necessary for the proper functioning of a website. With a functional cookie we can recognize you when you visit our website again. For example, it remembers what is in your shopping cart.
Cookies from Google are placed via our website, as part of the “Analytics” service. Our webshop software from JouwWeb uses this service to keep track of and to get reports on how visitors use the website. JouwWeb has configured this in such a way that IP addresses are anonymized and Google is not allowed to use the data for other services.
Privacy statement: policies.google.com/
Privacy statement: policies.google.com/
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You can find more information about cookies on the following websites:
Consumers' Association: What are cookies?
Consumentenbond: Delete cookies: step-by-step plan
Consumentenbond: Block tracking cookies with adblocker